Key Benefits
- HIPAA-aware processes
- Certified medical coders
- Insurance verification
- Prior authorization support
- EHR system proficiency
Common Use Cases
- Medical billing and claim submission
- ICD-10 and CPT coding
- Patient appointment scheduling
- Insurance eligibility verification
- Medical records management
From Scheduling to Billing — We Handle It All
Our healthcare-aligned agents operate dual-monitor workstations purpose-built for high-volume coordination tasks: NEMT dispatch, prior auth, medical billing, and patient intake — all under HIPAA-aware protocols.
Each agent signs an NDA and BAA before handling any PHI. Supervision, quality audits, and data encryption are standard — not add-ons.
Frequently Asked Questions
Are your agents HIPAA trained?
Yes. All healthcare-aligned agents complete HIPAA awareness training and sign Business Associate Agreements before handling patient data.
What EHR systems do you support?
We work with Epic, Cerner, AdvancedMD, Kareo, eClinicalWorks, Athenahealth, and other major platforms.
Do you handle prior authorizations?
Yes. We manage the full prior authorization workflow including submission, follow-up, and documentation for common payer portals.
Can you reduce our denial rate?
Our average clients see a 30-40% reduction in claim denials within the first 90 days through systematic error detection and payer-specific submission protocols.
What specialties have you supported?
We have experience in primary care, orthopedics, mental health, physical therapy, radiology, and multi-specialty group practices.
Ready to Get Started with Healthcare BPO?
Tell us your requirements and we will send a custom quote within 24 hours.
Request a Quote